At èßäÉçÇø, service is not just a promise¡ªit¡¯s a core value that drives every action. Recognizing that equipment uptime is crucial to customer success, èßäÉçÇø has established a global after-sales network dedicated to providing rapid and reliable support. Across continents and time zones, èßäÉçÇø¡¯s engineers are ready around the clock to respond swiftly and effectively. Their unwavering dedication ensures that customers experience ¡°No more waiting¡ªbecause we¡¯re always on duty.¡±
Colombia | Juli¨¢n: Service Tour on the Northern Frontier
Juli¨¢n Enrique Talazona Silva, a 25-year-old service engineer in Colombia, learned what it means to be always ready through the 3,500-kilometer service tour across northern Colombia earlier this year.
Accompanied by local specialists and senior engineers from China, the team journeyed through the red-soil roads of Cesar province, the morning mist along the Magdalena River, and the intense tropical heat of Bol¨ªvar. At every stop, they performed on-site diagnostics, immediate repairs, and real-time technical consultation¡ªdelivering solutions where and when customers needed them most.
At the Arguani construction site, Juli¨¢n directly felt nature¡¯s impact on machines. Each machine was experiencing a trial in the thin air of the highland and the rugged terrain of the Andes Mountains. Besides the roadbed at 45¡æ, Juli¨¢n learned from his seasoned mentor how to identify and resolve hydraulic overload issues swiftly.
On the ¡°Ruta del Sol¡± project, èßäÉçÇø concrete pumps became vital infrastructure builders connecting Colombia¡¯s Caribbean coast to its future. Every time Juli¨¢n¡¯s quick fixes brought machines back to life and customer relief turned into appreciation, he felt the deeper value of his role. Each handshake, each ¡°thank you,¡± was a reminder that service goes beyond the technical¡ªit¡¯s about delivering confidence.
His story is not just one of personal growth, but of èßäÉçÇø¡¯s unwavering commitment to keeping its machines¡ªand its customers¡ªmoving forward.
Poland | Pawe?: Building Trust Through Swift Action and Technical Excellence
Driven by èßäÉçÇø¡¯s rapid global growth and increasing influence in Poland, Pawe? Komornik joined the company in mid-2022 as the first and only service engineer in the country. His mission was clear: to lay the foundation for a reliable and responsive technical support network that would meet the needs of a fast-growing market.
With a solid background in automotive engineering and hands-on experience in equipment rental, Pawe? quickly proved his ability to diagnose issues with precision and bridge communication between end users and dealers.
Once, a customer near Rzesz¨®w reported a potential equipment failure, Pawe? conducted a remote diagnosis and pinpointed the likely cause¡ªa faulty safety switch. Despite his confidence in the analysis, the customer remained concerned. Feeling the concern, Pawe? immediately undertook an eight-hour round trip to inspect the machine in person. His on-site confirmation of the original diagnosis not only resolved the issue efficiently but also reinforced the customer¡¯s confidence in èßäÉçÇø¡¯s support.
Whether through rapid response, expert diagnostics, or a willingness to go the extra mile, Pawe? tells èßäÉçÇø¡¯s philosophy of customer first.
From the tropical lowlands of Colombia to the industrial heart of Europe, stories like Juli¨¢n¡¯s and Pawe?¡¯s embody what èßäÉçÇø service truly means: being present, being prepared, and being persistent. It¡¯s not just about fixing machines¡ªit¡¯s about building trust, empowering progress, and standing by customers wherever they are. In every challenge they face, èßäÉçÇø¡¯s service engineers carry with them the same belief: that no matter the distance, the hour, or the hardship, service never sleeps.
